Returns & Exchanges

At AYANEO, we strive to ensure every gamer is satisfied with their premium handheld console; however, if you are not completely happy with your purchase, you may initiate a return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our official support team at [email protected] with your order number and a detailed explanation of the reason for your return.

• 2.
  Technical Assessment

  Our technicians will review your request and may ask for photos or videos to verify the device condition and ensure it meets our return eligibility criteria.

• 3.
  Secure Packaging

  Once approved, pack the device in its original retail packaging including all accessories, cables, and manuals to prevent damage during transit.

• 4.
  Ship and Refund

  Send the package to our designated service center using a tracked shipping method; your refund or exchange will be processed after a successful quality inspection.